Financial Watchdog Is Answering Questions Online
Tuesday, May 15th, 2012The Consumer Financial Protection Bureau has been encouraging consumers to contact it with complaints about various financial products, including mortgages, credit cards and student loans.
Now, the agency has introduced an online tool to help answer financial questions. “Ask CFPB” aims to use simple language to explain financial terms and concepts. Users can type in their own question—which prompts an already formulated question and answer to appear —or they can choose from a list of topics. Currently, most relate to credit cards or mortgages, but the agency says it will expand the categories over time.
I gave the tool a try, and it seems geared to those who would benefit from basic information. The sit


